On a recent Saturday morning, my 9-year-old daughter and I went through a fast food drive-thru for a hot chocolate and coffee. After I paid and pulled away, I realized that my coffee cup was barely half-full. Being me, the next thing I did was pull over in the parking lot, get out my cell [...]
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Get noticed! Be a CRLF Guest Blogger.
April 24, 2012
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Do you work for a Creditors’ Rights Law Firm that’s looking for ways to add to your client base, increase your claims, or just to become more visible in the industry? The National List has a great idea that won’t cost you anything but a little bit of your time. Just write a page or [...]
Read more“Audit price an amazing value,” says NL/DN client
April 19, 2012
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You may remember reading our blog “Do You Know Where Your Assets Are?” posted in February. In it we pointed out that, over the past four years, DebtNext, a NL Alliance Partner, has performed over 200 operational field audits on the industry’s leading collection law firms and agencies, for the leading companies in the debt [...]
Read moreIs Your ARM Firm Afraid to Blog?
March 22, 2012
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Okay! Be honest with yourself. What is keeping your collection law firm, agency, or company that serves the ARM industry from starting a blog? My somewhat educated guess is that, whatever you think your reasons are, they all fall under the category of Fear. For example: Fear of giving an uncensored voice to one dissatisfied [...]
Read moreCould Your Collection Law Firm or Agency Be Fined $250,000?
March 1, 2012
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On February 17th, insideARM.com reported that action was taken by the Minnesota Commerce Department against 49 debt collection agencies nationwide for failing to properly screen employees and employing known felons. Their parent company was ordered to overhaul its employee screening process and pay $250,000 in civil penalties. This action raises important questions for everyone in [...]
Read moreCollecting Medical Debt — How Aggressive Should You Be?
February 23, 2012
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A recent NYT article (2/13/12, pp. 1 & 17) points out that many states have wrestled with aggressive debt collection by hospitals in recent years. Like New York, several passed laws curbing hospitals’ pursuit of unpaid bills, including IL, CA, & MN. Hospitals are not legally barred from seeking judgments or liens, but must first [...]
Read moreDo You Know Where Your Assets Are?
February 9, 2012
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In today’s environment of regulation, financial instability and security risk, many in the debt collection industry consider it mandatory to have an audit and compliance process in place to protect their financial assets. Asset buyers and other forwarders want to ensure their vendors do quality, honest and safe work. ACA Fall Forum Session Promotes Audits [...]
Read moreAre You or Your firm at Risk?
January 12, 2012
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Are you or your firm adequately covered for job-related risk? When was the last time you reviewed your insurance coverage? Clients are becoming more adamant that attorneys carry specific types of insurance policies. Do you know what they are? Do you have them? Do you know what they do or don’t cover? The National List’s quarterly [...]
Read moreThe Conundrum of Collector Compensation
January 5, 2012
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How to compensate collectors has been an issue during all of my 20 plus years in the Collection Industry. The addition of automated dialing and other technology has caused some agencies and firms to change compensation policies in order to get the most benefit out of their new collection tools. Some are concerned with employee [...]
Read moreShould Small Businesses Have a Sick Leave Program?
December 14, 2011
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Should Small Businesses Have a Sick Leave Program? Beverly Unrath confided in me that recently she and some friends were discussing whether or not they should have a sick leave program for their small business (5-10 employees). She thought this would be an interesting blog topic, and asked me to research sick leave programs, the [...]
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